Hosting Options for Your FAQ Knowledge Base Portal

There are several alternatives available for hosting your FAQ knowledge base site. The ideal solution will rely on your unique demands and available resources. Each option has advantages and disadvantages. The following are the primary choices:

1. Standalone: A standalone FAQ knowledge base portal is hosted on a different domain from your primary website. If you want to avoid sharing resources with your main website's FAQs and keep them distinct, this might be an excellent choice. To link it with other platforms, though, could be more difficult, and maintenance might need more resources.

2. Embedded: The main website of your business incorporates an embedded FAQ knowledge base portal, often as an iframe or other embeddable piece of information. If you don't want to maintain a separate domain and would rather to keep your FAQs close to your main website, this might be a suitable choice. However, it could be more difficult and resource-intensive to maintain if you want to personalise the style and feel of your FAQs.

3. Hybrid: The standalone and embedded alternatives are combined in a hybrid FAQ knowledge base site. It may be incorporated into your primary website or maintained on its domain. If you want to integrate your FAQs into your main website while simultaneously keeping them independent from it, this might be a smart solution. It could be more difficult to set up and manage, though.

Adding your FAQ Knowledge Base Portal to your website

There are several ways to integrate your FAQ knowledge base portal with your website. The following are some of the primary options:

1. Subdomain: You may keep your FAQs separate from your main website while still making them freely available by adding your FAQ knowledge base portal to a subdomain of your main website, such as "product.faqhub.io". It could be more difficult to integrate with other systems and take more resources to maintain.

2. Own Domain: Your FAQs may be kept separate from your main website and given a distinct identity by adding your FAQ knowledge base portal to its domain, such as "help.yourfaqwebsite.com". However, it could be more difficult to connect with other systems and cost more to maintain.

3. A path on your (Sub)domain: Keep your FAQs close to your main website and simple to access by adding your FAQ knowledge base portal to a path on it, like "yourwebsite.com/faq". However, it could be more difficult and resource-intensive to maintain if you want to personalise the style and feel of your FAQs.

It's crucial to take your resources and the unique requirements of your company into account when selecting a course of action. The entire user experience and platform integration should also be taken into account. The user experience may be significantly enhanced, and support expenses can be decreased with a well-designed FAQ knowledge base site. Luckily https://faqhub.io was built for exactly this reason. It gives you complete flexibility when looking to “empower your customers with 24/7/365 self-service”.